644 Reviews Found
Confirmed Service Customer
Austin Roper and David Kaizer were extremely professional. I have bought several cars from John Elway Chevrolet over the years. I have always found this company to be outstanding from Sales, Finance to Service. Great Job to all!
William R.
CENTENNIAL
Was this review helpful?
Confirmed Service Customer
Victor was amazing. Excellent customer service.
Hope L.
ENGLEWOOD
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
I had a 10:30 a.m. appointment for an oil change and waited at the dealership for the service to be completed. The customer service representative knew that I was waiting. The service department took 2 hours and 45 minutes to change my oil and to change the air filter, which is excessive, especially when they know I am waiting for the vehicle. In addition, I asked to have my engine washed because it was very dusty. After I paid my bill and got to my vehicle, I checked if the engine had been washed and it had not. I spoke to the service representative, and he said he would take care if it and then asked if I would like the outside of the vehicle washed too, which was very nice, but in the past your service department washed customers vehicles without being asked. In summary, there is lots of room for improvement. For the previous oil change for this same vehicle, I tried to make an appointment at Elway Chevrolet, but no times were available for over a week, so I decided to go elsewhere for that oil change. In summary, there is lots of room for improvement at the Elway service department.
James O.
LITTLETON
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
An hour for an oil change is excessive amount of time
Mark B.
CENTENNIAL
Was this review helpful?
Confirmed Sales Customer
Thomas did a great job helping us pick a vehicle and scored us a great deal. Thanks Thomas!
Jason B.
MORRISON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Confirmed Service Customer
The maintenance side was great. I just wasn't too happy about the price to buy back my 2024 chevy silverado 1500 rst. Went to this dealership because I was pleased with the customer service. Made me feel they actually cared about the situation I was in and not just making the sell. I tried to downgrade so I could have a payout on top of the trade. And the number was 8,000 less than the competitors. And sadly I had to go through them. Just would like to also get my refund for the warranties that were nowhere close to being used. But other than that everyone is great. Tony, Henry, and Kre are awesome and good people.
Christopher F.
THORNTON
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Our Customer Experience Manager, Daryl left you a voicemail. Please feel free to call her back at 303-789-6232 to discuss further.
Was this review helpful?
Confirmed Service Customer
Fixed the problem, but feel severely overcharged. Will be seeking alternatives for all three gmcs I own.
Thomas N.
CHERRY HILLS VILLAGE
Was this review helpful?
Confirmed Service Customer
I took my 2015 suburban for some recalls and I work with Chris they take care my vehicle really happy with service I’ll definitely go back for future repairs
Victor O.
GRANBY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Everyone was great. Customer service was amazing. They helped with some issues I had with my car in a professional manner and it has helped! Thank you!!!
Elisha T.
DENVER
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Everyone was very nice and helpful!! My vehicle was serviced promptly and quickly!
Kenneth H.
LAKEWOOD
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
the service representative was very attentive and communicated very well.
Miles G.
LITTLETON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Confirmed Sales Customer
Kre was so incredibly helpful start to finish. We didn’t feel pressured and she went above and beyond answering our questions and walking us through options. Will definitely be looking to buy with her again
Lynise L.
CASTLE ROCK
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction!
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing John Elway Chevrolet and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Service was performed efficiently, including a few extra needed services. I was kept informed of the progress of the service and an approximate completion time (I waited for the vehicle in the waiting room), including why a short delay occurred while waiting for a special lift for my van.
Tim M.
DENVER
Was this review helpful?
Confirmed Service Customer
Everyone is kind and helpful! Deneen greeted me warmly, escorted me to the service desk, and then took me inside and poured me a cup of hot chocolate. I live in Castle Rock, but the service I receive is worth the drive! Thank you all so much!
Joanne S.
CASTLE ROCK
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Brought my 22’ Colorado in for an oil change and rotation, and got a few chips in my windshield fixed at the same time. Great service! Thank you, Paul
Paul S.
LITTLETON
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!